Straight Talk: i have minutes on my phone they say... but when...
A Straight Talk customer review by GetHuman user ~pissed off completely from November 20th, 2017
Background on ~pissed off completely's case
GetHuman: ~pissed off completely - can you tell our other Straight Talk customers when your case took place?
~pissed off completely: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off completely a list of common Straight Talk problems)
~pissed off completely: "Update account information" was why I was trying to call.
~pissed off completely's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off completely: i have minutes on my phone they say... but when i try to make a call it says my phone is deactivated! my phone needs to be trouble shooted and have been like * times. and still nothing!!!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~pissed off completely: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off completely: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~pissed off completely: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~pissed off completely: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off completely taken from his Straight Talk customer service problem that occurred on November 14th, 2017.