Straight Talk: this was most wasted customer Service i ever ha...

A Straight Talk customer review by GetHuman user ~The Boss at Homedept from November 20th, 2017

Background on ~The Boss at Homedept's case

GetHuman: ~The Boss at Homedept - can you tell our other Straight Talk customers when your case took place?
~The Boss at Homedept: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~The Boss at Homedept: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~The Boss at Homedept a list of common Straight Talk problems)
~The Boss at Homedept: "Service problem" was why I was trying to call.

~The Boss at Homedept's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Boss at Homedept: this was most wasted customer Service i ever had to deal with.but in the end.they real help me.with * hours plus on the phone.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~The Boss at Homedept: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Boss at Homedept: I'd give them a five out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~The Boss at Homedept: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~The Boss at Homedept: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Boss at Homedept taken from his Straight Talk customer service problem that occurred on November 17th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~The Boss at Homedept's Straight Talk Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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