Symantec: I had *** subscription days remaining yet they...
A Symantec customer review by GetHuman user ~cat in from October 27th, 2017
Background on ~cat in's case
GetHuman: ~cat in - can you tell our other Symantec customers when your case took place?
~cat in: Yes. It was morning, on October 19th.
GetHuman: Did you reach out to Symantec, and if so, how?
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows ~cat in a list of common Symantec problems)
~cat in: "Track order" was why I was trying to call.
~cat in's review of Symantec customer service
GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cat in: I had *** subscription days remaining yet they billed my Visa for another year. They promised to credit Visa for the charge and stop the auto-renewal. Terrible language difficulty.
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
~cat in: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cat in: I'd give them a two out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
~cat in: For that I would say three out of five.
GetHuman: And finally- any advice for other Symantec customers?
~cat in: Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cat in taken from his Symantec customer service problem that occurred on October 19th, 2017.