Symantec: I have talked to you on the phone and e mail my...
A Symantec customer review by GetHuman user GetHuman-297027 from October 29th, 2017
Background on GetHuman-297027's case
GetHuman: GetHuman-297027 - can you tell our other Symantec customers when your case took place?
GetHuman-297027: Yeah. It was afternoon, on October 25th.
GetHuman: Did you reach out to Symantec, and if so, how?
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297027 a list of common Symantec problems)
GetHuman-297027: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-297027's review of Symantec customer service
GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297027: I have talked to you on the phone and e mail my norton still is not working it is payed until june **** you have instructed me to uninstall and then install and it just is no resonse from symantec*you sent me a backup disc not working without a product key *I am upset and I don't have time to sit on the phone for hours *Ilona Laycock
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
GetHuman-297027: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297027: I'd give them a five out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
GetHuman-297027: For that I would say three out of five.
GetHuman: And finally- any advice for other Symantec customers?
GetHuman-297027: Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297027 taken from his Symantec customer service problem that occurred on October 25th, 2017.