Symantec: If you can understand the accent, the informati...

A Symantec customer review by GetHuman user ~donicker from November 12th, 2017

Background on ~donicker's case

GetHuman: ~donicker - can you tell our other Symantec customers when your case took place?
~donicker: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Symantec, and if so, how?
~donicker: I used the 800-441-7234 number I found for on the GetHuman Symantec customer phone number page I was on: Symantec Customer Service Phone Number
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows ~donicker a list of common Symantec problems)
~donicker: "Returns" was why I was trying to call.

~donicker's review of Symantec customer service

GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donicker: If you can understand the accent, the information is bad, very bad. After awhile the unknowledgable technician does one of two things* he either put you on hold, forever, or simply plus the plug.
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
~donicker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donicker: I'd give them a two out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
~donicker: For that I would say three out of five.
GetHuman: And finally- any advice for other Symantec customers?
~donicker: Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donicker taken from his Symantec customer service problem that occurred on November 5th, 2017.

Symantec

3.00 of 5 stars | 16 reviews

~donicker's Symantec Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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