Symantec: i cannot contact you by phone. i tried to purch...
A Symantec customer review by GetHuman user GetHuman-299750 from October 29th, 2017
Background on GetHuman-299750's case
GetHuman: GetHuman-299750 - can you tell our other Symantec customers when your case took place?
GetHuman-299750: Yes I can. It was morning, on October 21st.
GetHuman: Did you reach out to Symantec, and if so, how?
GetHuman: And which of these common Symantec customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-299750 a list of common Symantec problems)
GetHuman-299750: "Cancel order" was why I was trying to call.
GetHuman-299750's review of Symantec customer service
GetHuman: So how would you sum up your experience for GetHuman's Symantec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-299750: i cannot contact you by phone. i tried to purchase norton *** for my home pc online i gave your prompts all the info reguested.. i gave my debit card number,and my three digit security code. i was not able to download norton *** all i got was error code ********-*.then i was locked out of the screen. call me asap i dont appreciate giving my debit card info out on my pc then symantec not having a phone number to contact someone to assist me clearing this up... making my purchase,,, finding if my card number is still in cyberspace,or secured by your company...
GetHuman: Let's quantify your experience contacting Symantec. On a scale of 1 to 5, how easy is it go get help on a Symantec problem?
GetHuman-299750: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-299750: I'd give them a five out of five on communication.
GetHuman: And what about Symantec's ability to quickly and effectively address your problem?
GetHuman-299750: For that I would say four out of five.
GetHuman: And finally- any advice for other Symantec customers?
GetHuman-299750: Call them early in the day or late. Don't forget any personal or account information you might need for Symantec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-299750 taken from his Symantec customer service problem that occurred on October 21st, 2017.