Synchrony Bank is the most disfunctional organi...
A Synchrony Bank customer review by GetHuman user ~CBarnes from November 25th, 2017
Background on ~CBarnes's case
GetHuman: ~CBarnes - can you tell our other Synchrony Bank customers when your case took place?
~CBarnes: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~CBarnes a list of common Synchrony Bank problems)
~CBarnes: "Setup an account" was why I was trying to call.
~CBarnes's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CBarnes: Synchrony Bank is the most disfunctional organization I've dealt with in years. The call centers are in India and have no latitude in dealing with customer service. I made a payment on a credit card and the fools do not know how to confirm payments have cleared a banking system for payment. This payment was made through PayPal and they will not accept the PP payment! The stupidity of the individuals involved is UNBELIEVABLE! If I can ever get clear from this system, I will do everything I can to get this organization bankrupt. This is the most unprofessional organization I have ever dealt with.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~CBarnes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CBarnes: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~CBarnes: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~CBarnes: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CBarnes taken from his Synchrony Bank customer service problem that occurred on November 16th, 2017.