Synchrony Bank: They keep zapping me with late charges that I s...
A Synchrony Bank customer review by GetHuman user ~go right to the top from November 23rd, 2017
Background on ~go right to the top's case
GetHuman: ~go right to the top - can you tell our other Synchrony Bank customers when your case took place?
~go right to the top: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~go right to the top a list of common Synchrony Bank problems)
~go right to the top: "Statement Request" was why I was trying to call.
~go right to the top's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~go right to the top: They keep zapping me with late charges that I should not be incurring. I tried to escalate the problem but got NP cooperation. Had to spend over an hour online to find corporate office number. Still had to leave a message, but I will do so every day until they get tired of my voice.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~go right to the top: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~go right to the top: I'd give them a two out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~go right to the top: For that I would say one out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~go right to the top: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~go right to the top taken from his Synchrony Bank customer service problem that occurred on November 17th, 2017.