Systrum Energy: I got hit by the Systrum scam: Beware of Systru...
A Systrum Energy customer review by GetHuman user ~harry_s from November 20th, 2017
Background on ~harry_s's case
GetHuman: ~harry_s - can you tell our other Systrum Energy customers when your case took place?
~harry_s: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~harry_s a list of common Systrum Energy problems)
~harry_s: "Setup service" was why I was trying to call.
~harry_s's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~harry_s: I got hit by the Systrum scam: Beware of Systrum: they may give you a few percent off every month but then one month they will increase rates so much that it will outweigh all the savings - in fact there is no cap on how much they can increase and it will take you * months to switch out from them. By that time they would have made the money off you to cover the savings they provided in the past as well as enough for their staff to retire if at all they go out of business. This happened to me. My very first bill with them was **% more than PSEG rates (in dollar terms I have to pay about $**** more) and they are saying its the market to blame. They notify me only * days before my bill arrives that they are facing tough market. If what they are saying is really true, that they are seeing a tough market they should inform before the start of the month and not at the end of the month because electric contracts need to be signed before the actual supply occurs and not after. Even in a really
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~harry_s: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~harry_s: I'd give them a four out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~harry_s: For that I would say five out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~harry_s: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~harry_s taken from his Systrum Energy customer service problem that occurred on November 10th, 2017.