Systrum Energy: My electric supply rate went from .** per kilow...
A Systrum Energy customer review by GetHuman user ~johnclbi from November 20th, 2017
Background on ~johnclbi's case
GetHuman: ~johnclbi - can you tell our other Systrum Energy customers when your case took place?
~johnclbi: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~johnclbi a list of common Systrum Energy problems)
~johnclbi: "Change appointment" was why I was trying to call.
~johnclbi's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnclbi: My electric supply rate went from .** per kilowatt hour in January **** to .*** per kilowatt hour in February ****. That is right! almost a * times increase in price. I have cancelled Systrum and signed up with a supplier that has a * year fixed rate at .*** per kilowatt hour. Systrum energy is a rip off.
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~johnclbi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnclbi: I'd give them a five out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~johnclbi: For that I would say four out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~johnclbi: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnclbi taken from his Systrum Energy customer service problem that occurred on November 17th, 2017.