TD Bank: I have a home equity loan with Commerce Bank...
A TD Bank customer review by GetHuman user GetHuman-122090 from November 1st, 2017
Background on GetHuman-122090's case
GetHuman: GetHuman-122090 - can you tell our other TD Bank customers when your case took place?
GetHuman-122090: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-122090 a list of common TD Bank problems)
GetHuman-122090: "Setup an account" was why I was trying to call.
GetHuman-122090's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-122090: I have a home equity loan with Commerce Bank. When TD Bank bought Commerce, my nightmare began.**I had my loan set up for biweekly automatic payments. This was fine under Commerce but shortly after TD Bank took over, I started getting late notices. I couldn't figure this out since the payments were being deducted from my account every two weeks.**I contacted TD Bank and was told that my payments had been incorrectly posted as principle only, showing as no intereste paid. They admitted this was their mistake, but had not explantion for how it happened. They said they would fix it but by the time they did, they had reported me as delinquent to the credit bureau. **I called back to tell them they needed to rectify this and they said they would turn it over to the person who handles errors with the credit bureau. Imagine, they have an employee assigned full-time to fix information they've erroneously reported on their customer's credit bureau file.**I was supposed to receive a call
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
GetHuman-122090: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-122090: I'd give them a four out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
GetHuman-122090: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
GetHuman-122090: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-122090 taken from his TD Bank customer service problem that occurred on October 27th, 2017.