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TXU Energy: I wish all the services were as efficient as TX...

A TXU Energy customer review by GetHuman user ~Pleasantly Surprised from November 16th, 2017

Background on ~Pleasantly Surprised's case

GetHuman: ~Pleasantly Surprised - can you tell our other TXU Energy customers when your case took place?

~Pleasantly Surprised: Yes. It was evening, on November 8th.

GetHuman: Did you reach out to TXU Energy, and if so, how?

~Pleasantly Surprised: I used the 800-818-6132 number I found for on the GetHuman TXU Energy customer phone number page I was on: TXU Energy Customer Service Phone Number

GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?

(Shows ~Pleasantly Surprised a list of common TXU Energy problems)

~Pleasantly Surprised: "Lower my bill" was why I was trying to call.

~Pleasantly Surprised's review of TXU Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~Pleasantly Surprised: I wish all the services were as efficient as TXU seems to be if they actually fix the problem I called about.

GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?

~Pleasantly Surprised: I'd give them a one out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~Pleasantly Surprised: I'd give them a four out of five on communication.

GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?

~Pleasantly Surprised: For that I would say three out of five.

GetHuman: And finally- any advice for other TXU Energy customers?

~Pleasantly Surprised: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~Pleasantly Surprised taken from his TXU Energy customer service problem that occurred on November 8th, 2017.

TXU Energy

2.00 of 5 stars | 37 reviews

TXU Energy Reviews TXU Energy's Phone Number All TXU Energy contact info

~Pleasantly Surprised's TXU Energy Review

Difficulty of finding help

1 out of 5 stars

Quality of communication

4 out of 5 stars

Timeliness and professionalism

3 out of 5 stars

Overall customer service rating

3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TXU Energy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TXU Energy in any way.

More TXU Energy Reviews

Absolute rip off. I feel like this company has robbed me. Tons...Called, and couldn't get past automated voice. Have wires arcing...Tried the call back thing.....rings and then I hear a series of c...TXU is by far the sorriest energy company in Texas. The lie, che...I was calling to report a broken or cracked pole I was never able...ALL CALLS LEAD ME TO GUADAMALA!!*VERY DIFFICULT TO UNDERSTAND AND...Tried calling for days. Left a number but never got a call back...

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