Taco Bell: Drive thru and ordered * tacos with sour cream...
A Taco Bell customer review by GetHuman user GetHuman-434382 from November 24th, 2017
Background on GetHuman-434382's case
GetHuman: GetHuman-434382 - can you tell our other Taco Bell customers when your case took place?
GetHuman-434382: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Taco Bell, and if so, how?
GetHuman: And which of these common Taco Bell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-434382 a list of common Taco Bell problems)
GetHuman-434382: "Cancel an Order" was why I was trying to call.
GetHuman-434382's review of Taco Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Taco Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-434382: Drive thru and ordered * tacos with sour cream...They charged me $*.** in just sour cream. When I explained to manager she said it was ** cents per taco for sour cream. I told her even that math doesn't add up to $*.** but she didn't want to hear it. I ended up just getting a full refund and leaving with nothing. Not the first time I've had this problem which now makes me check my receipt every time I go there. Most managers will give me back the over charge but I don't understand why this keeps happening.
GetHuman: Let's quantify your experience contacting Taco Bell. On a scale of 1 to 5, how easy is it go get help on a Taco Bell problem?
GetHuman-434382: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-434382: I'd give them a two out of five on communication.
GetHuman: And what about Taco Bell's ability to quickly and effectively address your problem?
GetHuman-434382: For that I would say three out of five.
GetHuman: And finally- any advice for other Taco Bell customers?
GetHuman-434382: Call them early in the day or late. Don't forget any personal or account information you might need for Taco Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-434382 taken from his Taco Bell customer service problem that occurred on November 20th, 2017.