TaxAct: Customer service great HOWEVER, there was a pro...
A TaxAct customer review by GetHuman user ~Kristiluv08 from November 21st, 2017
Background on ~Kristiluv08's case
GetHuman: ~Kristiluv08 - can you tell our other TaxAct customers when your case took place?
~Kristiluv08: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristiluv08 a list of common TaxAct problems)
~Kristiluv08: "Recover Account" was why I was trying to call.
~Kristiluv08's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristiluv08: Customer service great HOWEVER, there was a problem this year with a $**.** charge and never has been. After talking with customer service, when I chose to upload*download info from last year, the charged $**.**. I saw NOWHERE where it stated that - no *HALT, be known" statement that I saw anywhere. I feel this to be underhanded. My Mom uses Turbo tax with free fed. filing, she always transfers prior year info and never a charge. This should be a part of service. If NOT, put it on there SOMEWHERE it can be seen BEFORE it happens. I'd gladly spent ** minutes or less to put in that info! Never again will that happen!! Never again Tax Act for being like this
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Kristiluv08: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristiluv08: I'd give them a three out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Kristiluv08: For that I would say four out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Kristiluv08: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristiluv08 taken from his TaxAct customer service problem that occurred on November 13th, 2017.