TaxAct: The company is a scam. You select the FREE etur...
A TaxAct customer review by GetHuman user ~pissed off from November 9th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other TaxAct customers when your case took place?
~pissed off: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common TaxAct problems)
~pissed off: "Recover Account" was why I was trying to call.
~pissed off's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: The company is a scam. You select the FREE eturn but they try to bill you $**.** and there is no way to undue their bull ****. I have used Turbotax and that is **** times better
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~pissed off: For that I would say one out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his TaxAct customer service problem that occurred on November 6th, 2017.