Telcel America: This is a piece of **** company...service is no...
A Telcel America customer review by GetHuman user ~Lester Sosa from November 15th, 2017
Background on ~Lester Sosa's case
GetHuman: ~Lester Sosa - can you tell our other Telcel America customers when your case took place?
~Lester Sosa: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Telcel America, and if so, how?
GetHuman: And which of these common Telcel America customer issues best describes the reason you wanted to talk to them?
(Shows ~Lester Sosa a list of common Telcel America problems)
~Lester Sosa: "Lower my bill" was why I was trying to call.
~Lester Sosa's review of Telcel America customer service
GetHuman: So how would you sum up your experience for GetHuman's Telcel America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lester Sosa: This is a piece of **** company...service is not bad I have to admit. ...but customer service ***** big time...and now they came out with "your long distance unlimited minutes are now only *** minutes"....wtf??? Thats the reason why I switched to telcel america in the *st place and now they're only giving me *** minutes. ..what is wrong with you carlos slim???? **** you guys...I'm going back to metro pcs!!!
GetHuman: Let's quantify your experience contacting Telcel America. On a scale of 1 to 5, how easy is it go get help on a Telcel America problem?
~Lester Sosa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lester Sosa: I'd give them a one out of five on communication.
GetHuman: And what about Telcel America's ability to quickly and effectively address your problem?
~Lester Sosa: For that I would say two out of five.
GetHuman: And finally- any advice for other Telcel America customers?
~Lester Sosa: Call them early in the day or late. Don't forget any personal or account information you might need for Telcel America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lester Sosa taken from his Telcel America customer service problem that occurred on November 13th, 2017.