Telecheck: it takes you through more prompts and you don't...
A Telecheck customer review by GetHuman user ~margaret ferguson from November 5th, 2017
Background on ~margaret ferguson's case
GetHuman: ~margaret ferguson - can you tell our other Telecheck customers when your case took place?
~margaret ferguson: Sure. It was late at night, on November 3rd.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~margaret ferguson a list of common Telecheck problems)
~margaret ferguson: "Request a Loan" was why I was trying to call.
~margaret ferguson's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~margaret ferguson: it takes you through more prompts and you don't get anywhere and if you don't press prompt keys waiting for the one you need, then the system hangs up on you.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~margaret ferguson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~margaret ferguson: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~margaret ferguson: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~margaret ferguson: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~margaret ferguson taken from his Telecheck customer service problem that occurred on November 3rd, 2017.