The Miami Herald: Because of terrible service, I now only get the...
A The Miami Herald customer review by GetHuman user GetHuman-377662 from November 18th, 2017
Background on GetHuman-377662's case
GetHuman: GetHuman-377662 - can you tell our other The Miami Herald customers when your case took place?
GetHuman-377662: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-377662 a list of common The Miami Herald problems)
GetHuman-377662: "Lower my bill" was why I was trying to call.
GetHuman-377662's review of The Miami Herald customer service
GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-377662: Because of terrible service, I now only get the Sunday Herald, and they can't even do that right. On Sunday I did not receive the Neighbors, Tropic, Parade and Home. When I called of course I was connected to Columbia and was told I would receive them after **:**. Don't know what day, because as of now, I still haven't received them.When I called on Monday, I was told (by a very rude person) that it would be delivered the next day. Today I was told they probably couldn't deliver it at all. I have tried many numbers to try to speak to someone locally, but was told all complants go to ***€*olumbia.
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
GetHuman-377662: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-377662: I'd give them a one out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
GetHuman-377662: For that I would say three out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
GetHuman-377662: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-377662 taken from his The Miami Herald customer service problem that occurred on November 9th, 2017.