The United Illuminating Company: I am moving out of state, and I told the UI the...
A The United Illuminating Company customer review by GetHuman user ~liadain from November 22nd, 2017
Background on ~liadain's case
GetHuman: ~liadain - can you tell our other The United Illuminating Company customers when your case took place?
~liadain: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~liadain a list of common The United Illuminating Company problems)
~liadain: "Cancel service" was why I was trying to call.
~liadain's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liadain: I am moving out of state, and I told the UI the date I am moving out and the last date of service to bill me.*They supposedly posted this to my account as when the service should be discontinued but every time I call back to check on this because they are so stupid, they keep saying there isn't anything about me moving out and the date etc.... *I called the UI * times and they still don't put in this request for me.*I will have to call and talk to a supervisor over this matter! very dumb workers at this company, and negligent. maybe trying to rip me off and still charge me an electric bill after I move out!
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~liadain: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liadain: I'd give them a three out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~liadain: For that I would say two out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~liadain: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liadain taken from his The United Illuminating Company customer service problem that occurred on November 16th, 2017.