Time Warner: TWC chat is awful. They don't care about the c...
A Time Warner customer review by GetHuman user ~TWC is THE WORST from November 20th, 2017
Background on ~TWC is THE WORST's case
GetHuman: ~TWC is THE WORST - can you tell our other Time Warner customers when your case took place?
~TWC is THE WORST: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~TWC is THE WORST a list of common Time Warner problems)
~TWC is THE WORST: "Lower my bill" was why I was trying to call.
~TWC is THE WORST's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TWC is THE WORST: TWC chat is awful. They don't care about the customer at all. It's a total waste of time. AVOID.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~TWC is THE WORST: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TWC is THE WORST: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~TWC is THE WORST: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~TWC is THE WORST: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TWC is THE WORST taken from his Time Warner customer service problem that occurred on November 17th, 2017.