I will never buy another TomTom product or reco...
A TomTom customer review by GetHuman user ~pissed off from November 10th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other TomTom customers when your case took place?
~pissed off: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common TomTom problems)
~pissed off: "Repairs" was why I was trying to contact.
~pissed off's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: I will never buy another TomTom product or recommend one to anyone else. The product is terrible, the customer support is in India so the people are hard to understand, and they do not want to take back a unit no matter how flaky it acts. To make matters worse, we used it for the first time on a vacation to another state. TomTom decided to update its maps and we lost our GPS signal FOR THE WHOLE TRIP. We had to wait to get home and upload the new maps to restore our GPS signal. What the ****? I can't be the only person totally pissed off by this company, its product,and its lousy customer service.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a three out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~pissed off: For that I would say two out of five.
GetHuman: And finally- any advice for other TomTom customers?
~pissed off: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his TomTom customer service problem that occurred on November 3rd, 2017.