Trader Joe's: was asked to call by one of your stores regardi...
A Trader Joe's customer review by GetHuman user ~Jay-Jay Juliette from November 19th, 2017
Background on ~Jay-Jay Juliette's case
GetHuman: ~Jay-Jay Juliette - can you tell our other Trader Joe's customers when your case took place?
~Jay-Jay Juliette: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Trader Joe's, and if so, how?
GetHuman: And which of these common Trader Joe's customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay-Jay Juliette a list of common Trader Joe's problems)
~Jay-Jay Juliette: "Overcharge/Strange charge" was why I was trying to call.
~Jay-Jay Juliette's review of Trader Joe's customer service
GetHuman: So how would you sum up your experience for GetHuman's Trader Joe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay-Jay Juliette: was asked to call by one of your stores regarding a product they wanted to have for Christmas and was told to fill out a form which might be responded to in * to * weeks, this would of course be to late, for what it is that was needed by them.
GetHuman: Let's quantify your experience contacting Trader Joe's. On a scale of 1 to 5, how easy is it go get help on a Trader Joe's problem?
~Jay-Jay Juliette: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay-Jay Juliette: I'd give them a four out of five on communication.
GetHuman: And what about Trader Joe's's ability to quickly and effectively address your problem?
~Jay-Jay Juliette: For that I would say three out of five.
GetHuman: And finally- any advice for other Trader Joe's customers?
~Jay-Jay Juliette: Call them early in the day or late. Don't forget any personal or account information you might need for Trader Joe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay-Jay Juliette taken from his Trader Joe's customer service problem that occurred on November 13th, 2017.