TransUnion: First of all, I was unable to understand the in...
A TransUnion customer review by GetHuman user ~Susan A. Duff from November 21st, 2017
Background on ~Susan A. Duff's case
GetHuman: ~Susan A. Duff - can you tell our other TransUnion customers when your case took place?
~Susan A. Duff: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan A. Duff a list of common TransUnion problems)
~Susan A. Duff: "Account Access" was why I was trying to call.
~Susan A. Duff's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan A. Duff: First of all, I was unable to understand the individual due to a serious issue with linguistics. Secondly, I was shifted to * different individuals before I got someone who could remotely answer my question. Lastly, I was charged for a service that I did not want to begin with. I used the Transuion Credit Source within my Senior Business Math class to show my students how easy it was to get a free report. Well, I paid the $*.** fee for my "free" report only to find a few days alter that I was being charged $**.** for a membership that I did not ask for. Now I am told that I can NOT get my money back. Guess what I am telling my students NOW, which are future consumers? I will be reporting this to the Better Business Bureau. This is the worse hoax I have been scammed for in a long time! YOU FOLKS ARE SUPPOSED TO BE A SAFETY NET FOR FOLKS*CONSUMERS. BUT, INSTEAD YOU ARE OUT SCAMMING THE AMERICAN PUBLIC FOR THEIR LAST DIME!!! SHAME ON YOU!!!!!!!!VERY SINCERELY, SUSAN A. DUFF
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Susan A. Duff: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan A. Duff: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Susan A. Duff: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Susan A. Duff: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan A. Duff taken from his TransUnion customer service problem that occurred on November 20th, 2017.