Travelocity: I guess I should have read the reviews on Trave...
A Travelocity customer review by GetHuman user GetHuman-181522 from October 31st, 2017
Background on GetHuman-181522's case
GetHuman: GetHuman-181522 - can you tell our other Travelocity customers when your case took place?
GetHuman-181522: Yeah. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-181522 a list of common Travelocity problems)
GetHuman-181522: "Change Booking" was why I was trying to call.
GetHuman-181522's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-181522: I guess I should have read the reviews on Travelocity before using Travelocity. They are horrible. Customer service couldn't speak english and did not understand what I wanted them to do. After a ** minutes on a "out of the country" long distance call, they transfered me to the front desk of the place I was staying at. I could have called them for free from the hotel phone.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
GetHuman-181522: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-181522: I'd give them a two out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
GetHuman-181522: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
GetHuman-181522: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-181522 taken from his Travelocity customer service problem that occurred on October 22nd, 2017.