Travelocity: The customer service representatives have no id...
A Travelocity customer review by GetHuman user ~Rammy from October 29th, 2017
Background on ~Rammy's case
GetHuman: ~Rammy - can you tell our other Travelocity customers when your case took place?
~Rammy: Yeah. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Rammy a list of common Travelocity problems)
~Rammy: "Change Booking" was why I was trying to call.
~Rammy's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rammy: The customer service representatives have no idea what they are doing and seem to not understand anything I say. Rather than deal with the issue themselves, they would just transfer me to someone else. I ended up being given the run around for three and a half hours. The supervisors barely knew what they were doing but eventually dealt with my problem. I've never experienced such bad service before, was even yelled at by one of the representatives.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Rammy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rammy: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Rammy: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Rammy: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rammy taken from his Travelocity customer service problem that occurred on October 21st, 2017.