Travelocity: They cancelled my ticket without informing me i...
A Travelocity customer review by GetHuman user ~liliaroo from November 15th, 2017
Background on ~liliaroo's case
GetHuman: ~liliaroo - can you tell our other Travelocity customers when your case took place?
~liliaroo: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~liliaroo a list of common Travelocity problems)
~liliaroo: "Find Itinerary" was why I was trying to call.
~liliaroo's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~liliaroo: They cancelled my ticket without informing me in advance, I only got an email after the fact. I tried calling back three times, and each time, they forwarded my call between departments and told me they were not able to validate my payment information. So I called with my credit card company on a three way call, but they still could not explain why my ticket was cancelled, nor were they willing to book another ticket. I took my business to expedia, where I had no issues. I later realized they charged a **.** cancellation fee on my card, even though I did not ask for the ticket to be cancelled. I have never seen such horrible service in my life.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~liliaroo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~liliaroo: I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~liliaroo: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~liliaroo: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~liliaroo taken from his Travelocity customer service problem that occurred on November 12th, 2017.