TurboTax: I called the number above, pressed zero until c...
A TurboTax customer review by GetHuman user ~Happy Cust from November 22nd, 2017
Background on ~Happy Cust's case
GetHuman: ~Happy Cust - can you tell our other TurboTax customers when your case took place?
~Happy Cust: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Cust a list of common TurboTax problems)
~Happy Cust: "Missing Refund" was why I was trying to call.
~Happy Cust's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Cust: I called the number above, pressed zero until customer service picked up, the first woman knew exactly my issue, transferred me to the correct department, the person in this department helped me within minutes. Both ladies were very knowledgeable and didn't waste my time. They even e-mailed me directions on how to fix my on-line issue just incase.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Happy Cust: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Cust: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Happy Cust: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Happy Cust: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Cust taken from his TurboTax customer service problem that occurred on November 13th, 2017.