TurboTax: This was the perfect number to get a real perso...
A TurboTax customer review by GetHuman user ~hate tax time from November 25th, 2017
Background on ~hate tax time's case
GetHuman: ~hate tax time - can you tell our other TurboTax customers when your case took place?
~hate tax time: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~hate tax time a list of common TurboTax problems)
~hate tax time: "Complaint" was why I was trying to call.
~hate tax time's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate tax time: This was the perfect number to get a real person in short wait. Of course it is the **th of January not the **th of April!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~hate tax time: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate tax time: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~hate tax time: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~hate tax time: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate tax time taken from his TurboTax customer service problem that occurred on November 17th, 2017.