US Airways: A computer glitch cancelled my flight. Was tol...
A US Airways customer review by GetHuman user GetHuman-347029 from November 26th, 2017
Background on GetHuman-347029's case
GetHuman: GetHuman-347029 - can you tell our other US Airways customers when your case took place?
GetHuman-347029: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347029 a list of common US Airways problems)
GetHuman-347029: "Missing item" was why I was trying to call.
GetHuman-347029's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347029: A computer glitch cancelled my flight. Was told that never happened, but I have the messages. Told I couldn't get on another flight and I should come back tomorrow. I live over an hour from the airport, and it snowed * inches. Can't get any further than "We've got more calls than our system can handle." *click* for last ** hrs.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
GetHuman-347029: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347029: I'd give them a one out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
GetHuman-347029: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
GetHuman-347029: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347029 taken from his US Airways customer service problem that occurred on November 21st, 2017.