US Airways: I finally gave up on reaching anyone at USAir...
A US Airways customer review by GetHuman user ~italy traveler from November 26th, 2017
Background on ~italy traveler's case
GetHuman: ~italy traveler - can you tell our other US Airways customers when your case took place?
~italy traveler: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~italy traveler a list of common US Airways problems)
~italy traveler: "Frequent flyer program" was why I was trying to call.
~italy traveler's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~italy traveler: I finally gave up on reaching anyone at USAir. This is the *rd day I have tried to get a live person for a situation that cannot be handled online or auto.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~italy traveler: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~italy traveler: I'd give them a two out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~italy traveler: For that I would say three out of five.
GetHuman: And finally- any advice for other US Airways customers?
~italy traveler: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~italy traveler taken from his US Airways customer service problem that occurred on November 24th, 2017.