US Airways: I've been calling both customer service numbers...
A US Airways customer review by GetHuman user ~Unhappy customer from November 26th, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other US Airways customers when your case took place?
~Unhappy customer: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common US Airways problems)
~Unhappy customer: "Complaint" was why I was trying to call.
~Unhappy customer's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: I've been calling both customer service numbers for * days, and still can't get through to a HUMAN. I've been on hold a total of * hours... This kind of service is inexcusable!!!!!
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Unhappy customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a two out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say three out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his US Airways customer service problem that occurred on November 23rd, 2017.