US Airways: NO ONE IS PICKING UP THE FREAKING PHONE!!!*** m...
A US Airways customer review by GetHuman user ~Very concerned from November 22nd, 2017
Background on ~Very concerned's case
GetHuman: ~Very concerned - can you tell our other US Airways customers when your case took place?
~Very concerned: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Very concerned a list of common US Airways problems)
~Very concerned: "Flight delayed" was why I was trying to call.
~Very concerned's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very concerned: NO ONE IS PICKING UP THE FREAKING PHONE!!!*** min!*Usair should not be in service.*They ****.*Have not recovered my flight information*confirmation for my flight tomorrow.*it's * am !!!*Who is calling now?*Are you kidding me!!!
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Very concerned: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very concerned: I'd give them a two out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Very concerned: For that I would say five out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Very concerned: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very concerned taken from his US Airways customer service problem that occurred on November 21st, 2017.