US Airways: When my husbands father passed away . I am try...
A US Airways customer review by GetHuman user ~Angry one! from November 26th, 2017
Background on ~Angry one!'s case
GetHuman: ~Angry one! - can you tell our other US Airways customers when your case took place?
~Angry one!: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry one! a list of common US Airways problems)
~Angry one!: "Complaint" was why I was trying to call.
~Angry one!'s review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry one!: When my husbands father passed away . I am trying to cancel his flight they don't care if someone dies there is. $***.*o fee. I am shocked. This is my second time we have had such horrible service. I am speechless!
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Angry one!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry one!: I'd give them a four out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Angry one!: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Angry one!: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry one! taken from his US Airways customer service problem that occurred on November 20th, 2017.