US Citizenship & Immigration Service: Calling USCIS is no more helpful than simply re...
A US Citizenship & Immigration Service customer review by GetHuman user ~Marc Stinebaugh from November 19th, 2017
Background on ~Marc Stinebaugh's case
GetHuman: ~Marc Stinebaugh - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~Marc Stinebaugh: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Marc Stinebaugh a list of common US Citizenship & Immigration Service problems)
~Marc Stinebaugh: "Request Replacement Document" was why I was trying to call.
~Marc Stinebaugh's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marc Stinebaugh: Calling USCIS is no more helpful than simply reading instructions on the forms you fill out. They just read off of the forms, basically. If you have more detailed questions like myself, call an immigration attorney, schedule an appointment with an immigration officer, or call some organization that specializes in immigration. That's what they told me. But, thanks for buttons to push, I couldn't get through after an hour of sitting there trying different options.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~Marc Stinebaugh: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marc Stinebaugh: I'd give them a three out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~Marc Stinebaugh: For that I would say five out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~Marc Stinebaugh: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marc Stinebaugh taken from his US Citizenship & Immigration Service customer service problem that occurred on November 14th, 2017.