US Citizenship & Immigration Service: This shortcut through the maze is wonderful! I...
A US Citizenship & Immigration Service customer review by GetHuman user ~Latter-day Saint Miguel Paz from November 19th, 2017
Background on ~Latter-day Saint Miguel Paz's case
GetHuman: ~Latter-day Saint Miguel Paz - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~Latter-day Saint Miguel Paz: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Latter-day Saint Miguel Paz a list of common US Citizenship & Immigration Service problems)
~Latter-day Saint Miguel Paz: "Check Application Status" was why I was trying to call.
~Latter-day Saint Miguel Paz's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Latter-day Saint Miguel Paz: This shortcut through the maze is wonderful! I am surprised that the USCIS phone maze is so terrible that it blocks people from reaching a human. There is only one way through it and that way is highly difficult to find. I am almost offended that phone maze is still in effect and has yet to be changed. I got through it by guessing and had a hard time remembering what I guessed. The people asked me questions about things of which I understood only a portion and I speak English. **"I understand you are not calling about blah and blah and blah and blah." **I thought, *"Why are you telling me all the things about which I am not calling about?"**and**"How do I know that I am not calling about those things when I have no idea what they are when you tell them to me?"**and **"Why does USCIS continue to make its phone employees ask these time-wasting and robotic questions?"**OVERALL*I love that this site has provided a path through a terrible phone maze. Terrific!**I hate the phone maze
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~Latter-day Saint Miguel Paz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Latter-day Saint Miguel Paz: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~Latter-day Saint Miguel Paz: For that I would say two out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~Latter-day Saint Miguel Paz: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Latter-day Saint Miguel Paz taken from his US Citizenship & Immigration Service customer service problem that occurred on November 18th, 2017.