I purchased a Uniden wireless home security sys...
A Uniden customer review by GetHuman user GetHuman-170536 from November 16th, 2017
Background on GetHuman-170536's case
GetHuman: GetHuman-170536 - can you tell our other Uniden customers when your case took place?
GetHuman-170536: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Uniden, and if so, how?
GetHuman: And which of these common Uniden customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170536 a list of common Uniden problems)
GetHuman-170536: "Complaint" was why I was trying to call.
GetHuman-170536's review of Uniden customer service
GetHuman: So how would you sum up your experience for GetHuman's Uniden customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170536: I purchased a Uniden wireless home security system through Home Depot online. Upon using the system, playing back a recorded video the video is freezing not allowing me to view what was recorded. I contacted Uniden and was told it was probably a monitor issue which could be remedied by either returning the item to Home Depot for an exchange or returning it to Uniden for repair (which I was told would take **-** days). The correct approach, in my opinion, would be for Uniden to send me a replacement monitor and when I received it, I would in turn send them the defective one for repair. This type of return policy is practiced by good reputable companies who actually care about the people who are buttering their bread. Uniden is just another example of a company who gladly takes your money for their product and if there are any issues with its performance, the grief and inconvenience is put onto the customer. I will not buy Uniden products in the future.
GetHuman: Let's quantify your experience contacting Uniden. On a scale of 1 to 5, how easy is it go get help on a Uniden problem?
GetHuman-170536: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170536: I'd give them a one out of five on communication.
GetHuman: And what about Uniden's ability to quickly and effectively address your problem?
GetHuman-170536: For that I would say four out of five.
GetHuman: And finally- any advice for other Uniden customers?
GetHuman-170536: Call them early in the day or late. Don't forget any personal or account information you might need for Uniden to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170536 taken from his Uniden customer service problem that occurred on November 15th, 2017.