United Concordia: Do not use this company if you or your children...
A United Concordia customer review by GetHuman user GetHuman-202018 from November 25th, 2017
Background on GetHuman-202018's case
GetHuman: GetHuman-202018 - can you tell our other United Concordia customers when your case took place?
GetHuman-202018: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-202018 a list of common United Concordia problems)
GetHuman-202018: "Update account information" was why I was trying to call.
GetHuman-202018's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-202018: Do not use this company if you or your children plan to get braces. They only pay around $*** when it appears from the benefits paper work that they pay a life time of $****. Not transparent about their coverage.
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
GetHuman-202018: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-202018: I'd give them a three out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
GetHuman-202018: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
GetHuman-202018: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-202018 taken from his United Concordia customer service problem that occurred on November 23rd, 2017.