United Healthcare: I never was able to get to talk to anyone becau...
A United Healthcare customer review by GetHuman user ~irate customer from November 15th, 2017
Background on ~irate customer's case
GetHuman: ~irate customer - can you tell our other United Healthcare customers when your case took place?
~irate customer: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~irate customer a list of common United Healthcare problems)
~irate customer: "Overcharge/Strange charge" was why I was trying to call.
~irate customer's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~irate customer: I never was able to get to talk to anyone because you either have to be a member or a provider and I was neither. I was not given another option. All the while I kept listening to a dumb machine!!!
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~irate customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~irate customer: I'd give them a five out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~irate customer: For that I would say five out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~irate customer: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~irate customer taken from his United Healthcare customer service problem that occurred on November 10th, 2017.