United Healthcare: Why is it impossible to find your phone number...
A United Healthcare customer review by GetHuman user ~Thong Dee from November 18th, 2017
Background on ~Thong Dee's case
GetHuman: ~Thong Dee - can you tell our other United Healthcare customers when your case took place?
~Thong Dee: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~Thong Dee a list of common United Healthcare problems)
~Thong Dee: "Make/Chase a claim" was why I was trying to call.
~Thong Dee's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thong Dee: Why is it impossible to find your phone number (for dealing with claims) on your web site? I had to Google it.**Otherwise superb service!**Thanks,**Marc
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~Thong Dee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thong Dee: I'd give them a two out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~Thong Dee: For that I would say one out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~Thong Dee: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thong Dee taken from his United Healthcare customer service problem that occurred on November 14th, 2017.