Universal Studios Hollywood: customer service representative said I just nee...
A Universal Studios Hollywood customer review by GetHuman user ~dianne from November 5th, 2017
Background on ~dianne's case
GetHuman: ~dianne - can you tell our other Universal Studios Hollywood customers when your case took place?
~dianne: Yup. It was afternoon, on October 30th.
GetHuman: Did you reach out to Universal Studios Hollywood, and if so, how?
GetHuman: And which of these common Universal Studios Hollywood customer issues best describes the reason you wanted to talk to them?
(Shows ~dianne a list of common Universal Studios Hollywood problems)
~dianne: "Make a booking" was why I was trying to call.
~dianne's review of Universal Studios Hollywood customer service
GetHuman: So how would you sum up your experience for GetHuman's Universal Studios Hollywood customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dianne: customer service representative said I just need to bring letter I received from the mail after online regirstration and my guest could use the free ticket, send to a different line and ignored by the first customer rep. supervisor basically just shoved us off & said ticket will be mailed to us, its been nearly * weeks and no ticket.
GetHuman: Let's quantify your experience contacting Universal Studios Hollywood. On a scale of 1 to 5, how easy is it go get help on a Universal Studios Hollywood problem?
~dianne: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dianne: I'd give them a three out of five on communication.
GetHuman: And what about Universal Studios Hollywood's ability to quickly and effectively address your problem?
~dianne: For that I would say four out of five.
GetHuman: And finally- any advice for other Universal Studios Hollywood customers?
~dianne: Call them early in the day or late. Don't forget any personal or account information you might need for Universal Studios Hollywood to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dianne taken from his Universal Studios Hollywood customer service problem that occurred on October 30th, 2017.