Verizon Billing: I had contacted Verizon earlier in the a.m...
A Verizon Billing customer review by GetHuman user ~VerizonCustomer from November 2nd, 2017
Background on ~VerizonCustomer's case
GetHuman: ~VerizonCustomer - can you tell our other Verizon Billing customers when your case took place?
~VerizonCustomer: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows ~VerizonCustomer a list of common Verizon Billing problems)
~VerizonCustomer: "Cancel service" was why I was trying to call.
~VerizonCustomer's review of Verizon Billing customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VerizonCustomer: I had contacted Verizon earlier in the a.m., & almost left the Co. as a result of the lack of care*service of my billing issue. (Tried to stick me with a significantly higher bill due to an error on the part of the Verizon Staff). Found this *, spoke to a real person w*in a minute, & he totally addressed all of my billing issues. Level of service was so phenomenal, I called his direct supervisor to give him props. Great number, use for whatever issue you have!!!
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
~VerizonCustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VerizonCustomer: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
~VerizonCustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
~VerizonCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VerizonCustomer taken from his Verizon Billing customer service problem that occurred on October 31st, 2017.