Verizon Business: I work for a small business and we decided to s...
A Verizon Business customer review by GetHuman user ~CPR Drums from November 25th, 2017
Background on ~CPR Drums's case
GetHuman: ~CPR Drums - can you tell our other Verizon Business customers when your case took place?
~CPR Drums: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows ~CPR Drums a list of common Verizon Business problems)
~CPR Drums: "Cancel service" was why I was trying to call.
~CPR Drums's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CPR Drums: I work for a small business and we decided to switch to verizon since they offered us a better deal. The day they were supposed to come we waited two hours past the latest they should have arrived and we were told they can't find their tech. We said fine it was a Friday so come Monday as long as we won't have issues with the phone. They said no we will be fine. We come in on Monday and they phones internet everything had been turned off since SATURDAY! We called Verizon and they said someone would come today for sure. The tech shows up and tells us that the main office didn't connect us yet so there is nothing that he can do until tomorrow but we will be their first stop. He gave us his bosses cell number and said call if no one is here by *:**. We called and by **:** still no answer so I called the *-*** number. They said we were scheduled for tomorrow so I asked for a manager who then said no we were scheduled for between **-* and we were the first stop. Annoyed that we still didn't
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
~CPR Drums: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CPR Drums: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
~CPR Drums: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
~CPR Drums: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CPR Drums taken from his Verizon Business customer service problem that occurred on November 18th, 2017.