Verizon DSL: Bottom line, I live in a rual part of Houston...

A Verizon DSL customer review by GetHuman user ~Gabsh from November 21st, 2017

Background on ~Gabsh's case

GetHuman: ~Gabsh - can you tell our other Verizon DSL customers when your case took place?
~Gabsh: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
~Gabsh: I used a phone number I found on the GetHuman Verizon DSL customer service contact info page: Contact Verizon DSL Customer Service
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Gabsh a list of common Verizon DSL problems)
~Gabsh: "Setup service" was why I was trying to call.

~Gabsh's review of Verizon DSL customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gabsh: Bottom line, I live in a rual part of Houston, a town called Crosby. Verizone has to be the most ignorant bunch of people I have had the displeasuer to ever deal with. They have turned off my internet now, multiple times, alwasy claiming its some line issue, when I know **** well whats happened , exspecially after the first * times they did it. One day I have it, the next I don't. Calling them is like having a cork ***** twisted into your brain. This company is the sorriest I have EVER dealt with as far as their interent DSL service. * mbs my back side, its more like **k. Soon as I can get a different provider... I'm done with them.
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~Gabsh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gabsh: I'd give them a five out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~Gabsh: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~Gabsh: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gabsh taken from his Verizon DSL customer service problem that occurred on November 17th, 2017.

Verizon DSL

1.50 of 5 stars | 51 reviews

~Gabsh's Verizon DSL Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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