Verizon DSL: If Verizon ever ends up with competition for FI...
A Verizon DSL customer review by GetHuman user ~Ed Morel from November 16th, 2017
Background on ~Ed Morel's case
GetHuman: ~Ed Morel - can you tell our other Verizon DSL customers when your case took place?
~Ed Morel: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~Ed Morel a list of common Verizon DSL problems)
~Ed Morel: "Setup service" was why I was trying to call.
~Ed Morel's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ed Morel: If Verizon ever ends up with competition for FIOS in this area, they are out of business.**The most frustrating part of their customer service is that after enduring their seemingly endless wait time to actually speak with somebody, you get continuously disconnected, which means you start all over again.**Verizon offers the worst customer service of any company we have ever dealt with, in fact we before determining to do business with any new company, we determine how like Verizon they are likely to be.
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~Ed Morel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ed Morel: I'd give them a one out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~Ed Morel: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~Ed Morel: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ed Morel taken from his Verizon DSL customer service problem that occurred on November 8th, 2017.