Verizon DSL: Tech support is in India, hard to understand. W...
A Verizon DSL customer review by GetHuman user ~a nony moose from October 27th, 2017
Background on ~a nony moose's case
GetHuman: ~a nony moose - can you tell our other Verizon DSL customers when your case took place?
~a nony moose: Yes. It was evening, on October 21st.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~a nony moose a list of common Verizon DSL problems)
~a nony moose: "Setup service" was why I was trying to call.
~a nony moose's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a nony moose: Tech support is in India, hard to understand. Went through a whole battery of unecessary tests on modem and computer which took over a hour. Ironically Verizon had network problems for * days and Tech Support didn't know this?
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~a nony moose: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a nony moose: I'd give them a three out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~a nony moose: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~a nony moose: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a nony moose taken from his Verizon DSL customer service problem that occurred on October 21st, 2017.