Verizon DSL: Unreal, I have been without DSL service for a m...
A Verizon DSL customer review by GetHuman user ~SoCalFireman from November 12th, 2017
Background on ~SoCalFireman's case
GetHuman: ~SoCalFireman - can you tell our other Verizon DSL customers when your case took place?
~SoCalFireman: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Verizon DSL, and if so, how?
GetHuman: And which of these common Verizon DSL customer issues best describes the reason you wanted to talk to them?
(Shows ~SoCalFireman a list of common Verizon DSL problems)
~SoCalFireman: "Overcharge/Strange charge" was why I was trying to call.
~SoCalFireman's review of Verizon DSL customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon DSL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SoCalFireman: Unreal, I have been without DSL service for a month now. Yes I said a month. They have sent * techs out in that month to fix the problem, and it was never fixed!! They said it was an issue in their main server and it should be back on in a few hours. Well, after getting to know how the weather has been for the last month in the phillipines, I get a call today saying it is a billing error. You have got to be kidding me a month of ******** to find out I owe $**.**. I am done with them, LATER Verizon.
GetHuman: Let's quantify your experience contacting Verizon DSL. On a scale of 1 to 5, how easy is it go get help on a Verizon DSL problem?
~SoCalFireman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SoCalFireman: I'd give them a one out of five on communication.
GetHuman: And what about Verizon DSL's ability to quickly and effectively address your problem?
~SoCalFireman: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon DSL customers?
~SoCalFireman: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon DSL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SoCalFireman taken from his Verizon DSL customer service problem that occurred on November 9th, 2017.