Verizon FiOS: Customer service was good after finally getting...
A Verizon FiOS customer review by GetHuman user ~disabled unhappy from November 20th, 2017
Background on ~disabled unhappy's case
GetHuman: ~disabled unhappy - can you tell our other Verizon FiOS customers when your case took place?
~disabled unhappy: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~disabled unhappy a list of common Verizon FiOS problems)
~disabled unhappy: "Technical support" was why I was trying to call.
~disabled unhappy's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disabled unhappy: Customer service was good after finally getting to a person. * calls. I am disabled, automated , telling me to go to equipment, not able to walk due to surgery * days ago. Send tech out fixed For * hours. Call again same mess again. They send you a text with a web address, REALLY! I just reported internet ,TV, and my only phone not working, and they want you to reply to a web address! If you have an ERS and disabled you don't want Verizon for your service!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~disabled unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disabled unhappy: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~disabled unhappy: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~disabled unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disabled unhappy taken from his Verizon FiOS customer service problem that occurred on November 19th, 2017.