Verizon Repair: After walking through the menu, a repair servic...
A Verizon Repair customer review by GetHuman user ~kspakks from October 29th, 2017
Background on ~kspakks's case
GetHuman: ~kspakks - can you tell our other Verizon Repair customers when your case took place?
~kspakks: Yup. It was evening, on October 23rd.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~kspakks a list of common Verizon Repair problems)
~kspakks: "Service problem" was why I was trying to contact.
~kspakks's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kspakks: After walking through the menu, a repair service rep picked up on the first ring. She took my info, checked my number and address and asked if she could run a test on the line which would require that I hang up and she would call me back in a few minutes. As promised she called back in about * minutes and told me that the problem was in the cable running to my house. A tech is coming out tomorrow (amazingly) and we'll see if Verizon corrects the problem - I am hopeful for a resolution.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~kspakks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kspakks: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~kspakks: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~kspakks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kspakks taken from his Verizon Repair customer service problem that occurred on October 23rd, 2017.