Verizon Repair: The voice menu system completely failed, twice...
A Verizon Repair customer review by GetHuman user ~Hayyim from November 17th, 2017
Background on ~Hayyim's case
GetHuman: ~Hayyim - can you tell our other Verizon Repair customers when your case took place?
~Hayyim: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~Hayyim a list of common Verizon Repair problems)
~Hayyim: "Overcharge/Strange charge" was why I was trying to contact.
~Hayyim's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hayyim: The voice menu system completely failed, twice. First call, it ran a test on our staticky phone line that it said would take a minute, but after two and a half minutes of test time, the line went silent - no more on-hold recording, no disconnect, just silent. I held on another minute or two with no change, so I hung up and called back. Second call, I kept pressing '*' to reach a live human. I was stymied for a couple of minutes by voice-menu requests for information from our phone bill (to identify me as the caller) which I did not have immediate access to. I got past that with some stubborn persistence, and was transferred to a line for, I don't know why, DSL service. I was on hold for only a few seconds before someone picked up the call and, immediately upon my stating the error, transferred me to a different line for phone repair assistance. I was on that line, too, for only a few seconds before reaching a support rep who was very helpful, tested the line remotely, found a pro
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~Hayyim: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hayyim: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~Hayyim: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~Hayyim: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hayyim taken from his Verizon Repair customer service problem that occurred on November 9th, 2017.