Verizon Wireless Prepaid: Called * times was told we are unable to help y...
A Verizon Wireless Prepaid customer review by GetHuman user ~was customer from November 19th, 2017
Background on ~was customer's case
GetHuman: ~was customer - can you tell our other Verizon Wireless Prepaid customers when your case took place?
~was customer: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~was customer a list of common Verizon Wireless Prepaid problems)
~was customer: "Account Access" was why I was trying to call.
~was customer's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~was customer: Called * times was told we are unable to help you at this time however you had no problem taking my $ though and now I still have no service or help!
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
~was customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~was customer: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
~was customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
~was customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~was customer taken from his Verizon Wireless Prepaid customer service problem that occurred on November 12th, 2017.